Policies

Policies and Terms & Conditions

Welcome to TrawsModa. We’re committed to creating durable, adaptable products and backing them with solid service. The details below outline our policies and terms so your experience is clear and straightforward. By using our website or purchasing from us, you agree to the terms below. Please read them carefully before placing an order.

1. General

These Policies and Terms govern your use of the TrawsModa website and your purchase of products from us. By accessing our site or placing an order, you agree to these terms. If you do not agree, please refrain from using our site.

2. Product Information

We work hard to provide accurate product descriptions, images, and pricing. Occasionally, errors may occur. Pricing and availability can change without notice.

3. Ordering and Payment

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders at our discretion.

  • Payment Methods: We accept major credit cards, PayPal, and other secure payment options. Payment must be completed before your order is processed.

4. Shipping Policy

  • Processing Time (In Stock): If the item is in stock, orders are processed and shipped within 3–5 business days.

  • Out of Stock / Backorders: If an item is not in stock at the time of your order, we’ll contact you directly with an estimated delivery timeline and options.

  • Shipping Rates: Calculated at checkout based on your location and order size.

  • Delivery Times: Standard delivery typically takes 7–10 business days. Expedited options are available.

  • Lost or Delayed Shipments: We are not responsible for delays or losses caused by the carrier, but we’ll work with you to resolve issues.

  • International Shipping: Available to select countries. Customs duties or additional fees may apply.

5. Return and Refund Policy

  • Return Window: Returns are accepted within 30 days of delivery (not order date) for unused and undamaged products in their original packaging.

  • Refunds: Refunds will be processed to the original payment method within 5–7 business days after the return is received and inspected.

  • Exchanges: If you receive a defective or damaged product, we’ll exchange it at no cost.

  • Non-Returnable Items: Custom or final-sale products are not eligible for return or refund.

  • Backorders / Delayed Delivery: If your order ships later due to being out of stock, the 30-day return window starts from the delivery date to you.

  • How to Initiate a Return: Contact us at contact@trawsmoda.com